30-day Money Back Guarantee Policy

30-Day Satisfaction Guarantee

At ZiZZO Bikes ("Company", "we", "us", or "our"), we stand behind the quality of our products. We offer a 30-day satisfaction guarantee on all purchases made directly from our website; excluding tools. All sales are final for tools. 

Return Eligibility Requirements

• Product must be returned within 30 days of delivery receipt
• Item must be in original condition with minimal signs of use
• All original packaging, manuals, multi-tools, factory installed accessories and documentation must be included
• Please note: All sales are final for tools. 
• Product must not show signs of abuse, damage, or neglect

Return Process

To initiate a return, customers must:

1. Complete the appropriate Return Authorization Form:
   • Bikes and Accessories Return Form
   • E-Kit Return Form
2. Await confirmation email containing shipping guidelines
3. Package item(s) securely according to provided instructions
4. Remove or cover any old shipping labels from the shipping box, as failure to do so may result in additional return shipping charges.
5. Ship items to the designated return address

Shipping Responsibilities

Customers are responsible for all return shipping costs unless otherwise specified. Customers may:

• Choose their preferred shipping carrier
• Request a shipping quote from ZiZZO (original packaging required)

For proper packaging guidelines, please refer to our Repacking Instructions or contact customer service at [phone].

Refund Processing

Upon receipt of returned items:

1. Items will undergo inspection for compliance with return policy
2. Customer will receive email confirmation of return receipt and refund status
3. Approved refunds will be processed to the original payment method within 10 business days

Deductions and Fees

The following circumstances may result in refund deductions:

• Damage or missing components due to improper return packaging
• Shipping damage during return transit
• Returns to Sender (RTS) due to customer error will incur two-way shipping deductions
• Service charges for items requiring repairs or replacement parts
• Re-deliveries due to failure to obscure or remove original shipping label.

Contact Information

For assistance with returns or general inquiries:

Email: [e-mail]

Phone: [phone]

Business Hours: Monday-Friday, 10:00 AM - 5:00 PM PST

ZiZZO Bikes reserves the right to modify or update this returns policy at any time without prior notice. The Company maintains sole discretion in determining compliance with return requirements and approval of refunds.