Returning your bike

Returns and Repacking your ZiZZO Bike

The team at ZiZZO hopes that you enjoy your new ZiZZO bikes for years to come. We feel we’ve engineered a bike that is perfect for everyone.

If you’ve purchased a ZiZZO and you are not 100% satisfied with your purchase, you have 30 days to return the bike; no questions asked.

In order to process your return and receive your refund, you will need to send the bike back to us in a working and ridable condition.

Please note that the return shipping costs are borne by the end user. If you need us to send you a return shipping label, please indicate so on the Return Authorization form (https://www.powr.io/plugins/form-builder/view/15425938?mode=page)

The cost of the shipping label depends on your location and we will confirm with you, the cost, prior to sending the label. You are, of course, welcome to use your own preferred shipping service.

Please follow the instructions (click here to view instructions) to repack your bike for shipping in order to minimize and potential damage.

We understand that as part of your 30-day trial, there will be some signs of use on the bike, and that is perfectly ok.

*Exceptions: There may be fees assessed for the following (even if the return is within the 30-day money back guarantee):

• Excessive wear or damage to the bike.
• Replacement of parts that are damaged.
• Labor cost associated with repairing the bike.
• Any damage to the bike not inherent with riding the bike in the manner as outlined in the owner’s manual.

Thank you for purchasing a ZiZZO bike. Though we are saddened that the bike did not meet your needs, we are grateful you gave it a try.

Common Return Questions (FAQ)

What are the terms of the 30-Day Money Back Guarantee? 

• Returns must be made within 30 days of receipt of your shipment and in original condition. 
• No abuse, damage or neglect. (Slight signs of use ok). 
• In the original packaging

How do I return? 

• Please fill out Return Authorization Form by clicking here.
• You will get a confirmation email with shipping guidelines

Are there any charges for return?

• There are no restocking charges for returns within 30 days of receiving your order (please see *. 
• There are refurbishment and/or labor charges for returns after 30 days of receiving your order. The charges will vary, depending on the condition of the returned item.
• Original shipping charges are non-refundable. 
• You are responsible for any charges associated with returning the product.

How soon will I get my refund? 

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Any questions? Email us at [e-mail] with your full name, order number and we will get back to you shortly or you can call us at [phone] if you have any questions, comment, concerns or if you would like to start the return process, begin by filling out the Return Authorization Form here.

Please note, our normal business hours are M-F 10 am to 5 pm PST