Returning your bike

Returns and Repacking your ZiZZO Bike

The team at ZiZZO hopes that you enjoy your new ZiZZO bikes for years to come. We feel we’ve engineered a bike that is perfect for everyone.

If you’ve purchased a ZiZZO and you are not 100% satisfied with your purchase, you have 30 days to return the bike; no questions asked.

To process your return and receive your refund, you will need to send the bike back to us in a working and ridable condition.

Customers are responsible for returning shipping. You have the option to choose your carrier, or you can request a quote from us by checking it off on the form. Please note this requires the original box.
If you need us to send you a return shipping label, please indicate so on the Return Authorization form Click here for forms

The cost of the shipping label depends on your location and we will confirm with you, the cost, before sending the label. You are, of course, welcome to use your preferred shipping service.

Please follow the instructions (click here to view instructions) to repack your bike for shipping to minimize potential damage.

We understand that as part of your 30-day trial, there will be some signs of use on the bike, which is perfectly ok.

*Exceptions: There may be fees assessed for the following (even if the return is within the 30-day money-back guarantee):

• Excessive wear or damage to the bike.
• Replacement of parts that are damaged.
• The labor cost associated with repairing the bike.
• Any damage to the bike is not inherent in riding the bike in the manner outlined in the owner’s manual.

Thank you for purchasing a ZiZZO bike. Though we are saddened that the bike did not meet your needs, we are grateful you gave it a try.

Common Return Questions (FAQ)

What are the terms of the 30-day Money Back Guarantee? 

• Returns must be made within 30 days of receipt of your shipment and in original condition. 
• No abuse, damage, or neglect. (Slight signs of use ok). 
• In the original packaging

How do I return? 

• Please fill out the Return Authorization Form by clicking here.
• You will get a confirmation email with shipping guidelines

Are there any charges for return?

• There are no restocking charges for returns within 30 days of receiving your order (please see *. 
• There are refurbishment and/or labor charges for returns after 30 days of receiving your order. The charges will vary, depending on the condition of the returned item.
• Original shipping charges are non-refundable. 
• I want you to know that you are responsible for any charges associated with returning the product.

Are there any charges for damages incurred during the RETURN shipping:

• Deductions may be made to your refund if the bike was received damaged due to improper repacking and/or return shipping damage.
• If you are unsure as to repacking your bike for return, please visit this link:
  Repacking instructions
• Or call us at 866-788-2202

How soon will I get my refund? 

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Any questions? Email us at [e-mail] with your full name, and order number, and we will get back to you shortly you can call us at [phone] if you have any questions, comments, concerns or if you would like to start the return process, begin by filling out the Return Authorization Form here.

Please note, our normal business hours are M-F 10 am to 5 pm PST