Filing a Service Claim

BIKE REGISTRATION

Please take a moment to register your bike with us. Why register? Because if your bike is ever lost or stolen, we can provide you with key information that can help you recover your bicycle quicker and easier.

Click here to register your ZiZZO

What does the warranty claim process look like; what should I expect?

If you have a concern about your ZiZZO Product, the first thing you will want to do is reach out to our Customer service Team by email at [e-mail] OR by phone at 866-788-2202.

Our agents will ask for images, videos and/or recordings to help diagnose the issue.
Once we have determined this is a valid warranty claim, the agent will ask that you file a service claim form. Sometimes, an agent may ask that you file a service form AND attach the documentation to the form.
Please note that filing a service form does not guarantee warranty coverage.

Once we have the form submission, we typically will proceed in one of two directions:

Self-Repair: If the concerns minor and can be readily addressed at home, we will send you parts and/or guidance on how to resolve the concerns.

Third Party Repair: If the solution is too technical, we will reach out to a local bike shop to assist with the repair.
Please note that if we need to go through a third party, we will take care of the initial contact, scheduling and payment. All you should need to do is drop off the bike and then pick it up when the shop is done.

30 DAY MONEY BACK GUARANTEE

​We, at ZiZZO, feel we've designed a bike that is great for all riders. This is why we feel confident that you'll love your new ZiZZO Bike. We also understand how difficult it is to buy a bike online. If you are not satisfied with your new bike, for any reason, you have thirty days to return the bike. No questions asked! If you are not satisfied with your new ZiZZO Bike, simply contact us at [phone] or email us at [e-mail] and we'll help you with the return. 

Please note: The End User is responsible for shipping the bike back to us. Please contact us for shipping options if you do not have any. 

LIMITED LIFETIME WARRANTY (Frame* only)

We guarantee our bicycle frames* to be free of defects in materials and workmanship for the lifetime of the bicycle for the original owner, subject to the terms and conditions of this limited warranty. To activate the lifetime warranty, please register your bike at https://zizzo.bike/pages/register-of-you-zizzo or mail in your completed registration card after completing the pre-ride safety check.

If frame failure should occur due to faulty materials or workmanship during the guarantee period, the frame will be replaced with the same or most nearly compatible frame then available. For frame replacement under the limited warranty, please contact us to initiate a warranty claim on your behalf. Frames must be returned for inspection at the customer’s expense and include a copy of the original and dated purchasing receipt. Please note: the fork is not part of the frame.
* Frame is defined as the main component of a bicycle, onto which wheels and other components are fitted.

To file a claim, click the link at bottom of the page.

COMPONENT LIMITED WARRANTY

In addition to the frame warranty, we warranty all non-wear components for a period of 1 year. Certain individual component warranties and local law may supersede this warranty policy.

This warranty is expressly limited to the repair or replacement of a defective component (other than the frame) and is the sole remedy of the warranty. Labor costs beyond the ZiZZO service department offers are the responsibility of the bicycle owner. Approved warranty replacement items are covered by the original warranty term, beginning from the purchase date of the complete bicycle. This warranty applies to the original retail purchaser of the bicycle and this is non-transferable. This warranty only covers ZiZZO bicycles sold through authorized ZiZZO re-sellers and maintained per the Scheduled Maintenance explained on page 22-23 of the ZiZZO User’s Manual. Every ZiZZO bicycle and frameset has a useful product life cycle; Non-standard use, including without limitation, use in competitive events, jumping, aggressive riding, riding with heavy loads, can dramatically shorten the useful product life cycle of a ZiZZO bicycle.

CONDITIONS OF WARRANTY

This warranty only covers ZiZZO bikes sold and use in the United States of America.

(ZiZZO bikes sold by Amazon to any other countries, are cover by Amazon's own warranty and warranty system.) 

Your warranty does not cover normal wear and tear, abuse, off-road riding, commercial use, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible, installation of power systems such as engines or electric motors, damage due to: accident, weather, misuse, abuse or neglect, modification of the bicycle, shipping damage or from anything other than normal and ordinary use of the bicycle. Also, not covered are any paint damage or rust.

A defect in material or workmanship is defined as; “A flaw, failure or cosmetic blemish caused by the manufacturing process or material that was not consistent with the original design”. This warranty implies no strength or fatigue value beyond regional government standards. This warranty does not mean “indestructible” as all materials can fail if pushed beyond design and manufacturing limits.

The original owner shall pay all labor charges connected with the repair or replacement of all parts. Under no circumstances does this Limited Warranty include the cost of travel or shipment to and from an authorized ZiZZO dealer. Such costs, if any, shall be borne by the original owner.

Wear items are defined as; tires, tubes, brake pads, brake and gear cables, wheels and housing, chains, gears, grips, and saddles. All of these items are subject to varying wear life depending on use, load, weather, road conditions, etc. Premature wear or “defect” will be taken into account in any warranty claim involving a wear item.

ZiZZO is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you.

REFURBISHED BIKES

All refurbished bikes carry a one year warranty of frame, fork, and components. The conditions of the warranty, as outlined for new bikes, are the same.

MAKING A WARRANTY CLAIM

Please contact ZiZZO Bikes first for warranty claims procedures.

ZiZZO Service Department
2811 Faber Street
Union City, CA 94587

[phone]

Email: [e-mail]

or

Click this link to file warranty claim.

All ZiZZO Bicycle warranty claims must be made through the ZiZZO Service Department. 

Claims made outside the country of purchase may be subject to fees and additional restrictions.

Proof of purchase, the complete bicycle, photos of the complete bicycle condition, serial number, detail photos of the component in question and bike registration must accompany all warranty claims.

All warranty claims are subject to assessment by ZiZZO bicycles. 

Any unauthorized use of replacement parts sent by ZiZZO including but not limited to: reselling, incorrect installation or misuse may result in the voiding of your warranties.

Warranty replacement will not be given for components not returned (if requested). 

The consumer should be aware that bicycle specifications may be subject to change without notice.

CLICK HERE TO FILE A WARRANTY CLAIM