Q: My seat post does not fit into the frame. the lever has been loosened. When we try to twist the post into the frame the black coating comes off and the post does not drop into the frame. Please help! (see image below).
A: There are a few solutions we can try.
The first is to loosen the quick release. You can loosen the quick release by turning to the left or counter-clockwise, the knurled knob opposite the lever.
If this does not help, try loosening the retaining screw (located on the front side of the quick release collar). Only loosen this slightly and test to see if the post slide down.
Finally, if none of the above work, try slipping a flat head screwdriver into the slot of the frame (seat tube) and gently try spreading the tube open.
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